Store Policies

Store Policies

GENERAL STORE POLICIES

1. All sales are final, no returns, exchanges or refunds will be issued by Yeyeo Botanica, store credit only at our discretion.

2. Any questions, concerns or claims regarding an online order MUST BE made in writing via email to us within 5 business days upon receipt. Please email botanica@yeyeo.com, please provide as much information as possible.

3. In the event of an issue with an item out of stock or alleged to be not as described:

A Store credit in the amount of the listed retail price or price paid will be issued towards a future purchase OR replacement item of equivalent value will be sent.

Yeyeo Botanica reserves the right to replace any items with one of equal value at our discretion.

4. WE DO NOT GUARANTEE FRAGILE/GLASS ITEMS UNLESS ADDITIONAL INSURANCE IS PURCHASED. 

Please be advised that while we take every precaution to ensure your items arrive to you safely, we have no control over circumstances once the package leaves our store. 

We DO NOT guarantee, refund or replace broken candles or any other glass/fragile items until additional handling or insurance is purchased.

If an item arrives broken, you must file a claim directly with the carrier in question. 

*** For packages sent with USPS Priority Mail, $50 insurance is already included with your shipping cost. You can file a claim directly with the USPS for reimbursement for broken/damaged items. You will need to take pictures of the broken/damaged item & also will need to show proof of purchase. For more information, please see the link below:

https://www.usps.com/help/claims.htm

Please contact us if you have any questions.

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SHIPPING & HANDLING POLICIES 

We currently ONLY ship to the Continental US, Alaska, Hawaii & Puerto Rico. We do our best to ship economically & quickly. 

While we do out best to get out orders the same day, please be advised that our handling time can be anywhere from 1-4 business days depending on when your order was placed( we are closed on sundays and major federal holidays), order size etc.

If you have any questions about your order, please email botanica@yeyeo.com or call the store any time.

** PLEASE NOTE-LOCAL/IN STORE PICK UP IS ONLY FOR CUSTOMERS WHO WILL BE PHYSICALLY PICKING UP THEIR ORDER AT OUR NEWARK NJ STORE!

Please do not choose this option if you live out of state or will not be picking up your order in person.

You will be sent an additional invoice to pay for the correct shipping charge. If we do not hear back from you in 48 hours, your order will be cancelled & your payment method refunded. 

BACKSTOCK/ OUT OF STOCK ITEMS:

We strive to have the majority of items in stock, however please keep in mind that we are a spiritual store, we carry unique items; some of which are not available fast ( E.G handmade etc)

Some items are subject to availability and we ship via the most economical but appropriate service so your purchase arrives to your safely.

Please see the following options if an item is out of stock but will be in stock shortly:

1-You may elect to wait until all items are available and then shipped.

2-You may elect for us to send the available items immediately. The back stock items will ship separately once available. There may be an additional shipping charge depending on how large the order is.***

3-You may elect to take a store credit to be used for a future purchase online or in store.

4-If only 1 or 2 items are out of stock out of an order, we will send the sold out items separately and send everything else we have in stock. 

 ***PLEASE NOTE, IF YOU CHOOSE OPTION 2, THERE MAY BE AN ADDITIONAL SHIPPING CHARGE TO COVER THE COST OF THE 2ND SHIPMENT IF IT EXCEEDS THE SHIPPING PAID***

***We will not guarantee candles or fragile items unless additional handling/insurance is purchased. Any claims regarding broken items must be filed with the appropriate carrier directly unless additional handing/insurance was purchased***

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DEPOSITS & PAYMENTS FOR WORK OR SERVICES

Deposits for work or services are to be made ONLY if the client is 100% they can commit to the work or service being requested. If you are unsure or have any questions or concerns, please DO NOT leave a deposit unless you are ready to continue.

Once a deposit is made, the following terms & conditions will apply which are NOT NEGOTIABLE.

1.Deposits are refundable with 7 days ONLY.

2.After the 14 day grace period, Client has 21 days to finish all payments.

3. If client elects not to continue the work/service, 50% of their deposit will made available to use as as store credit, remaining 50 % is forfeit. Client may use store credit for purchases or products at Yeyeo Botanica or another reading.

3.After 30 days, deposits/store credits not used will be forfeited & store credit will no longer be available.

APPOINTMENTS & SCHEDULING

 1-All Readings are by appointment only. Please call our store directly to make an appointment, we do not take requests by email or social media message at this time. 

2-All Appointments must be confirmed. We do our best to call the day before to confirm your appointment; however sometimes it may be busy and we not be able to.

If our staff cannot reach you to confirm your appointment or you do not call to confirm, it is automatically cancelled.

3-No Call/No Show-If you confirm an appointment but fail to appear without calling us or cancelling, you will not be given an appointment in the future. You must call the day you are interested in coming to see if there are any time slots available.

If you have any questions, please call us or email us directly. 

LOCAL/IN STORE PICK UP-NEW SERVICE 8/2017

We try to provide our clients valuable services as much as possible to thank them for their loyalty & patronage. We know how parking is in the downtown Newark area so this may be a service that is interesting or useful to our clients specifically. 

Starting this month, Yeyeo Botanica will be testing a In Store Pick Up Service. Customers can place their order online & for a small service fee, we will have your order ready to pick up the same day or next day. 

*Please note that this is a trial/beta service being tested so we cannot guarantee 100% performance or accuracy at this time.*

Please see the following rules & guidelines:

  • In Store Pickup will cost $3.95 per order
  • In Store Pick up Orders placed BEFORE 12PM should be ready for pickup at 6pm the same day or sooner depending on how busy the store is. Our Staff will contact you via email to confirm pick up.
  • In Store Pick Up orders placed AFTER 12PM will be ready for pick up anytime the following business day. 
  • Customers must give their Name & Order # in order to pick up their purchase. 
  • If any items are sold out or back ordered, customers will be notified, customers can either take a substitute item of equal or lesser value or take a rain check/store credit.
  • If a customer chooses Local/In Store pickup but is located out of state, you will be sent an invoice to pay for the corrected shipping amount. Customers have 48 hours to pay the shipping invoice. After 48 hours, your order will be cancelled & your payment method refunded. 

 

 

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