Handling Time: Normal handling time is 4-7 business days, varying by order timing and size.

Shipping Options: We use USPS Priority Mail or First Class/Ground Select. Expedited or overnight shipping is not available.

Shipping Updates: Shipping status updates may take 24-48 hours.

Shipping Costs: Based on package weight and distance.

Transit vs. Processing Times: Carrier transit times are different from order processing times. E.g., "Priority Mail 2 Day" refers to delivery time after dispatch, not order processing duration.

Order Inquiries: Email us at orders@yeyeo.com with your order number for any questions.

Package Inspection: Inspect your package upon arrival and report any issues within 48 hours by emailing orders@yeyeo.com including your order number.

Cancellation Policy: Cancel within 24 hours to avoid fees. Cancellations after 24 hours incur a 20% fee.

Package Handling: While we take precautions to ensure safe delivery, we cannot control what happens after the package leaves our store.

Insurance Coverage: Orders include $100 insurance. Additional insurance can be purchased for extra protection.

Damage Claims: If your items arrive damaged, file a claim with USPS using this link below:

https://www.usps.com/help/claims.htm

You'll need photos of the damaged item(s) and proof of purchase.

No Guarantee for Uninsured Items: Items without additional insurance purchased are not guaranteed for replacement or refund if broken.

Additional Security: Signature Confirmation is available for added security and can be added to any order

All sales are final. We do not exchange items.

Only out of stock items will be refunded after an order is placed.

Yes we do! See the list of countries we ship to below as of 2024: (please note this can change without notice)

- Alaska

- Australia

- Bahamas

- Belgium

- Bermuda

- Canada

- Continental USA

- Denmark

- Finland

- France

- Germany

- Greece

- Greenland

- Hawaii

- Iceland

- Ireland

- Italy

- Jamaica W.I.

- Luxembourg

- Netherlands

- New Zealand

- Norway

- Portugal

- Puerto Rico

- Spain

- Sweden

- Switzerland

- Trinidad and Tobago

- United Kingdom – UK

- US Virgin Islands - USVI

- Vatican City 

International Shipping Availability: Check our list of international shipping locations to see if your country is included.

Order Processing: International orders are processed promptly to ensure timely delivery.

Customs and Taxes: The customer is responsible for all customs fees, taxes, and other charges associated with receiving their order.

Responsibility for Additional Fees: Yeyeo Botanica is not responsible for tariffs, customs duties, or any associated costs. Our responsibility is limited to shipping the items safely and on time.

Delivery and Pickup: Once delivered, the purchaser must handle all fees associated with the order in their country. Please ensure someone is available to receive and pick up the order.

Customs and Duties: You are responsible for all customs duties, taxes, tariffs, and any brokerage or carrier fees associated with your country.

Declaration Policy: Orders will not be declared as gifts. Yeyeo Botanica is not responsible for any fees or taxes related to customs and duties.

Delivery Times: International orders may take longer due to varying international policies. Please consider this when placing your order.

Additional Fees: Yeyeo Botanica is not responsible for any return shipping fees, brokerage fees, or the costs of return shipping. These are solely the customer's responsibility.

Stock Availability: We offer exclusive and often custom-made items, which may not always be readily available due to their unique nature.

Substitutions: You may choose to accept a substitute item or receive a refund. Substitutions will be made without notification if the replacement items are similar.

Out-of-Stock Items: For items out of stock at the time of processing, you will automatically receive a substitution or a refund.

YEYEO BOTANICA POLICIES

1. ALL SALES ARE FINAL - By making a purchase on www.yeyeo.com you are automatically agreeing to the terms and conditions.

 

ORDER POLICIES & IMPORTANT INFORMATION

Yeyeo Botanica processes orders as quickly and efficiently as possible based on product availability and order volume. Please allow up to 7 business days for order processing.
• All sales are final. Orders cannot be canceled, modified, refunded, discounted, exchanged, or transferred once submitted.
• Our checkout system is automated. All coupon codes, discounts, and promotional offers must be applied before completing checkout. It is the customer’s responsibility to ensure that all discounts are entered before payment submission.
• Questions or concerns regarding a received online order must be submitted in writing within 48 hours of delivery to: orders@yeyeo.com
• For general order questions, please email orders@yeyeo.com and include your full name and order number for faster assistance.
• Mystical and spiritual products are sold as curios and for private entertainment purposes only.
• We do not provide free custom instructions for product use, as products may be used in different ways based on spiritual tradition, personal practice, and individual needs.

 

Thank you for supporting Yeyeo Botanica. We appreciate the opportunity to serve your spiritual and wellness needs.

FRAGILE & GLASS ITEM POLICY

Please inspect your package immediately upon delivery.
•Fragile and glass items, including candles, are not guaranteed, refunded, or replaced unless additional shipping insurance or special handling protection has been purchased at checkout.
•Once a package leaves Yeyeo Botanica, we no longer have control over how it is handled during transit by the shipping carrier.
•We take great care in packaging all orders securely and do our best to help ensure your items arrive safely.
•If your package arrives damaged or broken, you must file a claim directly with the shipping carrier responsible for delivery.

View complete detailed shipping information here: Shipping Policies
Thank you for your understanding and support.

3. RESTOCKING FEE POLICY

All sales are final. Orders cannot be canceled, modified, refunded, discounted, exchanged, or transferred once submitted.
• Yeyeo Botanica processes orders as quickly and efficiently as possible based on product availability and order volume. Please allow up to 7 business days for order processing.
• Questions or concerns regarding a received online order must be submitted in writing within 48 hours of delivery to: orders@yeyeo.com
• For general order questions, please email orders@yeyeo.com and include your full name and order number for faster assistance.
• Our checkout system is automated. All coupon codes, discounts, and promotional offers must be applied before completing checkout. It is the customer’s responsibility to ensure that all discounts are entered before payment submission.
• Mystical and spiritual products are sold as curios and for private entertainment purposes only.
• We do not provide free custom instructions for product use, as products may be used in different ways based on spiritual tradition, personal practice, and individual needs.

https://www.usps.com/help/claims.htm

4. SHIPPING & HANDLING POLICIES

Yeyeo Botanica currently ships to the following locations for 2026:

Continental United States, Alaska, Hawaii, Puerto Rico, Canada, and selected international countries.
• Please review our detailed Shipping Policies for additional shipping information.
• Orders are processed as quickly and efficiently as possible. Please allow approximately 4–7 business days for handling and processing, depending on order volume and the time your order was placed.
• We ship using the most economical and appropriate shipping service available to help ensure your purchase arrives safely.
• If you have any questions regarding your order, please email orders@yeyeo.com and include your order number for faster assistance.

5. PRODUCTS & AVAILABILITY:

We strive to keep the majority of our products in stock; however, please keep in mind that Yeyeo Botanica is a spiritual store offering many unique, specialty, and handmade items that may not always be readily available.
• Due to the nature of our products, supply and demand, and artisan production, we cannot guarantee 100% inventory availability at all times.
• Some items may sell out faster than inventory updates appear on our website.
• Please also be advised that certain products may become unavailable for extended periods of time.
• If an item in your order becomes unavailable during processing and no suitable substitute is available, a refund will be issued for that item, and the remainder of your order will still be shipped.

6. SUBSTITUTED ITEMS:

Yeyeo Botanica reserves the right to substitute products based on inventory availability.
• Substitutions will be made based on equal value to the amount paid, not necessarily on product size or exact form.
• Candles may be substituted with a larger or smaller size version, depending on current availability.
• Similar product substitutions may be made without prior notice when the replacement item is not drastically different from the original item ordered.
• Example: If Money Drawing Oil is sold out, a similar prosperity or money-drawing oil may be substituted.
• Example: If eucalyptus leaf is unavailable, eucalyptus powder may be substituted instead.
• Example: If two small colognes are unavailable, one larger size of the same cologne may be substituted.
• If an item is unavailable during order processing and no appropriate substitute is available, a refund will be issued for that item, and the remainder of the order will still be shipped.

7. APPOINTMENTS & SCHEDULING

Appointments are currently scheduled exclusively through the Yeyeo Botanica website. Our online booking system lets you schedule your appointment at any time.
• Please visit our Spiritual Readings page for complete information regarding services, scheduling, and policies.
• By registering for SMS updates, you agree to receive order notifications, account alerts, customer care messages, and promotional messages from Yeyeo Botanica. Message frequency varies. Message and data rates may apply.
• Text STOP at any time to unsubscribe.
• Text HELP for assistance.
• Consent to receive text messages is not a condition of purchase.
• Customer data is never sold or shared with third parties for promotional or marketing purposes.
• Mobile opt-in information and SMS consent are never shared with third parties under any circumstances.
• For assistance, please contact us at 973-623-1453 or services@yeyeo.com.
• Please review our Privacy Policy here: Privacy Policy

 

Orders are processed Monday through Friday only. We do not process orders on weekends.

Handling Time: Normal handling time is 4-7 business days, varying by order timing and size.

Shipping Options: We use USPS Priority Mail or First Class/Ground Select. Expedited or overnight shipping is not available.

Shipping Updates: Shipping status updates may take 24-48 hours.

Shipping Costs: Based on package weight and distance.

Transit vs. Processing Times: Carrier transit times are different from order processing times. E.g., "Priority Mail 2 Day" refers to delivery time after dispatch, not order processing duration.

GENERAL INFORMATION

• All questions regarding orders should be sent to orders@yeyeo.com with your order number.
• Orders are only processed on business days, Monday through Friday. Orders may take up to seven days to process.
• Customers have 24 hours to cancel orders without a restocking fee.
• Please inspect your package as soon as it arrives. Customer have 48 hours to notify us of any issues.
• Returned orders are subject to a 20% non-refundable Restocking Fee
• Canceled orders will be subject to a 20% Cancellation Fee if cancelled AFTER the 24 hour cancellation grace period. 
• We are not able to guarantee product availability or delivery time.
• Any out-of-stock items will automatically be substituted or refunded when the order is processed.
• National disasters, acts of nature, etc. may affect your order processing.

PRODUCTS & AVAILABILITY:

• We strive to have the majority of items in stock, however please keep in mind that we are a spiritual store. We carry unique items; some of which handmade or are not easily available.
• Due to the nature of the items we sell, supply and demand; we are unable to guarantee 100% product availability. There may be times where an item will sell out faster than the system updates the quantities to our website.

SHIPPING INFORMATION

• Normal store shipping policies are subject to change without notice.
• Handling time during normal operations can be anywhere from 4-7 business days depending on when your order was placed, the order size, Etc.
• We do not offer expedited or overnight shipping.
• Orders are only shipped via Priority Mail or First Class/Ground Select with USPS (expedited or overnight shipping is unavailable at this time).
• Shipping information can take 24-48 to update.
• Customers are responsible for the cost of return shipping, customs, duties and/or any internationals fees.
• Shipping costs are based on the weight of the package and distance.
• $100 insurance is already included with your shipping cost.
• Free shipping is offered on orders over $185 AND that weigh less than 30 lbs. Orders that meet the minimum price but weigh over 30 lbs will be sent an invoice for the shipping cost.
• Additional Insurance can be purchased, read more here.
• For added security, Signature Confirmation is available and can be added to any order.
• Carrier transit times are different from Yeyeo Botanica order processing times.
• Please note: Shipping Transit Times should not be confused with the order processing times.
• Example: Priority Mail 2 Day Shipping means that when your order is dropped at USPS, it will on average take 2 days to reach you. This does not mean your order is being processed in 2 days.

RESTOCKING FEE POLICY

Orders that are returned for any reason (such as wrong address, undeliverable or any issue related to the address or delivery, delivery voluntarily refused by customer) OR customers who cancel their orders AFTER 24 hours are subject to the following policy:

• Orders that are cancelled after the 24 hour grace period will be refunded minus a 20% restocking fee.
• We will only contact a customer once for returned orders. Customers have 48 hours to respond to our contact via email or phone.
• After 48 hours, we will automatically issue a refund minus the restocking fee.
• Returned orders can be resent, customer will be required to pay for the additional shipping label.
• Customers who do not wish to have the order resent will be issued a refund minus a 20% restocking fee.
• This restocking fee policy applies also to local pick up orders.

 

BACK-ORDERED AND SUBSTITUTED ITEMS

We strive to keep the majority of items in stock and available to our customers. We stock exclusive and rare items, some of which are hand or custom-made, and may not be readily available due to the unique nature of the item.

• For this reason, we are unable to guarantee 100% product availability. If an ordered item goes on back order quicker than our system updates the quantities to our website, we will notify the customer.
• Customers have the option to accept a substitution or receive a refund for that item. We will make substitutions without notification if the item(s) being substituted are not drastically different.
• You will automatically be issued a refund or substitution for out-of-stock items.

LOST, MISSING ORDERS OR ORDERS NOT RECEIVED:

• Any claims for a lost/missing package must be taken up with the mail carrier in question. We are not responsible for lost/missing, undelivered or returned orders; customers must contact the carrier in question to request investigation or file a claim.
• Customers are responsible for ensuring the correct shipping information is entered at checkout. Yeyeo Botanica does not accept responsibility for problems due to wrong information entered such as missing apartment numbers, suite numbers etc.
• Once the order leaves our store, we do not have any control over what happens to the package.
• No refunds will be issued for lost/missing packages with tracking that shows package/items have been delivered.
• Returned orders will be charged a 20% restocking if returned undeliverable or if customer chooses to cancel the order.
• For orders being re-sent, customer is responsible for the new shipping label cost.
• Please contact the mail carrier to locate lost or missing packages to request an investigation or file a claim.

 

BROKEN AND DAMAGED ITEMS

• While we take every precaution to ensure your items arrive safely, we have no control over the circumstances once the package leaves our store.
• We do not guarantee, replace, or refund broken items unless additional insurance is purchased.
• $100 insurance is included with your order. You may file a claim for reimbursement with the carrier for broken or damaged items.

• You can file a claimdirectly with USPS for reimbursement for damaged or missing items.
• You will need to take pictures of the damaged item(s) and show proof of purchase.
• To file a claim, please see this link: https://www.usps.com/help/claims.htm
• Insurance is now available for your order, read more here: Insurance
• For added security, Signature Confirmation is available and can be added to any order.

 

INTERNATIONAL SHIPPING INFORMATION

Areas where we ship as of January 1st 2023. Please note this can change, countries may be added or removed without notice:

• Continental US
• Alaska
• Hawaii
• Puerto Rico
• US Virgin Islands
• Canada
• France
• Germany
• Ireland
• Italy
• United Kingdom
• Luxembourg
• Portugal
• Spain
• Sweden
• Switzerland
• Vatican City
• Belgium
• Denmark
• Finland
• Greece
• Greenland
• Iceland
• Netherlands
• Norway
• Bermuda
• Bahamas
• Trinidad and Tobago
• Australia
• New Zealand

PLEASE NOTE:

• International Customers are responsible for any and/or all Customs & Duties or any other related taxes or tariffs from their respective countries; including any brokerage fees or carrier based fees.
• We will not declare orders as gifts and we do not take responsibility for the above mentioned items.
• International orders can take longer to arrive as we do not have control over international policies, please be aware before placing your order.
• Yeyeo Botanica is not responsible for any return shipping fees, brokerage fees or the costs of return shipping. Customers are solely responsible for those fees.