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973-623-1453 botanica@yeyeo.com 186 West Market Street Newark NJ 07103

Shipping Information and Policies

Shipping Information and Policies

SHIPPING & HANDLING POLICIES 

AS OF 5/1/2021-ORDER PROCESSING AND SHIPPING IS ANYWHERE FROM 2-7 BUSINESS OR LONGER! THIS IS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE.

Please note: Shipping Transit Times should not be confused with the order processing times.

Example: Priority Mail 2 Day Shipping means that when your order is dropped at USPS, it will on average take 2 days to reach you. This does not mean your order is being processed in 2 days.

  • Regular Shipping Policies will not apply until further notice due to the ongoing impact of COVID-19.
  • Due to product availability, distribution delays and factors out of our control; we are not able to guarantee product availability¬†or delivery time.¬†
  • Please inspect your package¬†as soon as it arrives. Customers have 24 hours to notify us of an issue with an order. Please email orders@yeyeo.com WITH your order number for faster service.
  • Supply and availability of any and/or all spiritual products is subject to change at any time without notice. Your order will be shipped with the items we have and the remaining items sent out when they arrive.¬†
  • In the event that a backstocked item (s) will take longer than 14 days to arrive, you will be sent an item of equal value and intention or issued a refund automatically for the backordered items.¬†
  • Items may go out of stock after purchasing. All out of stock items will automatically be substituted or refunded in 14 business days.
  • USPS, UPS and FedEx are experiencing delays due to volume. They may not update their online systems right away. If your tracking number does not show movement, please be patient, it can take 24-48 hours to be updated in their systems.¬†
  • Orders are processed Monday through Friday only, we do not process orders on weekends.¬†
  • We only ship via USPS at this time: Priority Mail or First Class.¬†
  • Shipping is weight based.¬†

Missing order/Not received:

  • Once the order leaves our store, we do not have any control over what happens to the package.
  • Any claims for a lost/missing package must be taken up with the mail carrier. We are not responsible for lost/missing, undelivered or returned orders; customers must contact the carrier in question to request investigation or file a claim.¬†
  • No refunds will be issued for lost/missing packages with tracking that shows package/items have been delivered.
  • Returned orders¬†will be charged a 15% restocking if returned undeliverable and customer chooses to cancel the order.¬†
  • For orders being re-sent, customer is responsible for the new shipping label cost.¬†

Broken/Damaged Items:

  • While we take every precaution to ensure your items arrive to you safely, we have no control over circumstances once the package leaves our store.
  • We DO NOT guarantee, refund or replace broken items until additional handling or insurance is purchased.
  • If an item arrives broken/damaged, you must file a claim directly with the carrier in question.¬†
  • Insurance is now available for your order, read more here: Insurance¬†

For added security, Signature Confirmation is available and can be added to any order. 

*** For packages sent with USPS Priority Mail, $50 insurance is already included with your shipping cost. You can file a claim directly with USPS for reimbursement for damaged/missing items. You will need to take pictures of the damaged item(s) & also will need to show proof of purchase.***

For more information, please see the link below:

https://www.usps.com/help/claims.htm

Please contact us if you have any questions via email at orders@yeyeo.com 

 Areas where we ship as of January 1st 2021. Please note this can change, countries may be added or removed without notice:

  • Continental US
  • Alaska
  • Hawaii
  • Puerto Rico
  • Canada
  • France
  • Germany
  • Ireland
  • Italy
  • United Kingdom
  • Luxembourg
  • Portugal
  • Spain
  • Sweden
  • Switzerland
  • Vatican City
  • Belgium
  • Denmark
  • Finland
  • Greece
  • Greenland
  • Iceland
  • Netherlands
  • Norway
  • International Customers¬†are responsible for Customs & Duties or any other related taxes or tariffs from their respective countries. We will not declare orders as gifts and we do not take responsibility for the above mentioned items.¬†

** International orders will take longer to arrive as we do not have control over international policies, please be aware before placing your order.**

  • We only ship local/ground service.
  • We do not offer expedited shipping or overnight shipping.
  • Handling time during normal operations can be anywhere from 4-7 business day depending on when your order was placed and order size etc.
  • National disasters, acts of nature etc. will affect your order processing.¬†
  • Orders are not processed on weekends and major federal holidays.
  • WE DO NOT GUARANTEE FRAGILE/GLASS ITEMS. YOU CAN PURCHASE ADDITIONAL INSURANCE AT CHECK OUT.¬†

RESTOCKING FEE POLICY

 

Orders that are returned for any reason (wrong address, undeliverable or any issue related to the address or delivery) OR customers who cancel their orders AFTER  24 hours are subject to the following policy: 

  • Returned orders can be resent, customer will be required to pay for the additional shipping cost.¬†
  • Customers who do not wish to have¬†the order resent will be issued a refund minus a 15% restocking fee.
  • Customers have 48 hours to respond or a refund will be issued minus the restocking fee will be issued automatically.¬†
  • Orders that are cancelled after the 24 hour grace period will be refunded minus a 15% restocking fee.¬†

PRODUCTS & AVAILABILITY:

We strive to have the majority of items in stock, however please keep in mind that we are a spiritual store. We carry unique items; some of which handmade or are not easily available. 

Due to the nature of the items we sell, supply and demand; we are unable to guarantee 100%product availability. There may be times where an item will sell out faster than the system updates the quantities to our website. 

We ship via the most economical but appropriate service so your purchase arrives to your safely.

BACK ORDERED & SUBSTITUTED ITEMS

  • Customers have the option to accept a substitution¬†or receive a refund.
  • We will make substitutions without notification if the item(s) being substituted¬†are¬†not drastically¬†different. Example-money drawing oil ordered but we send money oil, ordered eucalyptus leaf but we send eucalyptus powder instead, ordered 2 two small colognes but we send the same one in a larger size.
  • When an item is going to be backordered 14 days, you will automatically issued a refund for that item(s).¬†

Unique Products

Hundreds of items available from handmade original to well known favorites.

Ship right to your door

No Botanica near by? No Problem! We ship to the US & Select Countries. View our Shipping Page for more information.

Friendly & Knowledgeable

Our Store Associates are ready to help you find the best items for your spiritual work.