Shipping Information and Policies

PLEASE NOTE: REGULAR SHIPPING AND HANDLING POLICIES WILL NOT APPLY AT THIS TIME DUE TO CONSTRAINTS/MANDATES FROM LOCAL/FEDERAL GOVERNMENT.

WE WILL DO OUR BEST TO FILL ORDERS PROMPTLY BUT MUST ADVISE OF DELAYS. 

ORDER PROCESSING TIMES AND SHIPPING CAN POTENTIALLY BE ANYWHERE FROM 5-14 BUSINESS DAYS OR LONGER!

We will do our best to fulfill orders as soon possible.

Yeyeo Botanica currently ships to the Continental 48 States (listed below), Alaska, Hawaii and Puerto Rico. We are testing shipping to Canada and are accepting orders from Canada**.

** Canada orders may take longer to arrive as we do not have control over international policies, please be aware of this when placing your order.

 

SHIPPING & HANDLING POLICIES 

  • We currently ONLY ship to the Continental US, Alaska, Hawaii, Puerto Rico and Canada. We do our best to ship economically & quickly. 
  • Please be advised that our handling time during normal operations can be anywhere from 4-7 business days depending on when your order was placed & order size etc. EMERGENCIES & OTHER SITUATIONS CAN AND WILL AFFECT THIS!
  • We do not process orders on Saturdays and major federal holidays.
  • Orders placed on weekends will be processed the next business day(usually Monday unless a federal holiday falls on a Monday.)
  • WE DO NOT GUARANTEE FRAGILE/GLASS ITEMS UNLESS ADDITIONAL INSURANCE IS PURCHASED. 
  • Orders are sent out on Tuesdays and Thursdays currently. If your order is time sensitive or you need it by a certain day/time, please let us know in the notes when checking out or call us at 973-623-1453 immediately. We will do our best to honor requests but must advise that we cannot guarantee delivery dates/times. 

Broken/Damaged Items:

  • While we take every precaution to ensure your items arrive to you safely, we have no control over circumstances once the package leaves our store.
  • We DO NOT guarantee, refund or replace broken items until additional handling or insurance is purchased.
  • If an item arrives broken, you must file a claim directly with the carrier in question. 

Missing order/Not received:

  • Once the order leaves our store, we do not have any control over what happens.
  • Any claims for a lost/missing package must be taken up with the carrier in question. We are not responsible for lost/missing, undelivered or returned orders; customers must contact the carrier in question to request investigation or file a claim. 
  • No refunds or credits will be issued for lost/missing packages with tracking that shows package/items have been delivered.
  • Returned orders will be charged a 15% restocking if returned undeliverable and customer chooses to cancel the order. 
  • For orders being re-sent, customer is responsible for the new shipping label cost. 

For added security, Signature Confirmation is available and can be added to any order. 

*** For packages sent with USPS Priority Mail, $50 insurance is already included with your shipping cost. You can file a claim directly with USPS for reimbursement for damaged/missing items. You will need to take pictures of the damaged item(s) & also will need to show proof of purchase.***

For more information, please see the link below:

https://www.usps.com/help/claims.htm

Please contact us if you have any questions via email at orders@yeyeo.com 

 

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