Shipping Information and Policies

Yeyeo Botanica currently ships to the Continental 48 States (listed below), Alaska, Hawaii and Puerto Rico. 

 

SHIPPING & HANDLING POLICIES 

  • We currently ONLY ship to the Continental US, Alaska, Hawaii & Puerto Rico. We do our best to ship economically & quickly. 
  • Please be advised that our handling time can be anywhere from 1-4 business days depending on when your order was placed( we do not process orders on saturdays, we are closed on sundays and major federal holidays), order size etc.
  • Orders placed on weekends will be processed the next business day(usually Monday unless a federal holiday falls on a Monday.)
  • WE DO NOT GUARANTEE FRAGILE/GLASS ITEMS UNLESS ADDITIONAL INSURANCE IS PURCHASED. 
  • Orders are sent out on Wednesdays currently. If your order is time sensitive or you need it by a certain day/time, please let us know in the notes when checking out or call us at 973-623-1453 immediately. We will do our best to honor requests but must advise that we cannot guarantee delivery dates/times. 

Broken/Damaged Items:

While we take every precaution to ensure your items arrive to you safely, we have no control over circumstances once the package leaves our store. 

We DO NOT guarantee, refund or replace broken candles or any other glass/fragile items until additional handling or insurance is purchased.

If an item arrives broken, you must file a claim directly with the carrier in question. 

Missing/order not received-

Once the order leaves our store, we do not have any control over what happens. Any claims for a lost/missing package must be taken up with the carrier in question. We are not responsible for lost/missing packages, no refunds or credits will be issued for lost/missing packages with tracking that shows package/items have been delivered. 

For added security, Signature Confirmation is available and can be added to any order.

*** For packages sent with USPS Priority Mail, $50 insurance is already included with your shipping cost. You can file a claim directly with the USPS for reimbursement for broken/damaged items. You will need to take pictures of the broken/damaged item & also will need to show proof of purchase.

For more information, please see the link below:

https://www.usps.com/help/claims.htm

Please contact us if you have any questions either via email: botanica@yeyeo.com Phone: 973-623-1453

 

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