YEYEO BOTANICA POLICIES

1. ALL SALES ARE FINAL - By making a purchase on www.yeyeo.com you are automatically agreeing to the terms and conditions.

ORDER POLICIES & IMPORTANT INFORMATION

Yeyeo Botanica processes orders as quickly and efficiently as possible based on product availability and order volume. Please allow up to 7 business days for order processing.
• All sales are final. Orders cannot be canceled, modified, refunded, discounted, exchanged, or transferred once submitted.
• Our checkout system is automated. All coupon codes, discounts, and promotional offers must be applied before completing checkout. It is the customer’s responsibility to ensure that all discounts are entered before payment submission.
• Questions or concerns regarding a received online order must be submitted in writing within 48 hours of delivery to: orders@yeyeo.com
• For general order questions, please email orders@yeyeo.com and include your full name and order number for faster assistance.
• Mystical and spiritual products are sold as curios and for private entertainment purposes only.
• We do not provide free custom instructions for product use, as products may be used in different ways based on spiritual tradition, personal practice, and individual needs.

Thank you for supporting Yeyeo Botanica. We appreciate the opportunity to serve your spiritual and wellness needs.

FRAGILE & GLASS ITEM POLICY

Please inspect your package immediately upon delivery.
•Fragile and glass items, including candles, are not guaranteed, refunded, or replaced unless additional shipping insurance or special handling protection has been purchased at checkout.
•Once a package leaves Yeyeo Botanica, we no longer have control over how it is handled during transit by the shipping carrier.
•We take great care in packaging all orders securely and do our best to help ensure your items arrive safely.
•If your package arrives damaged or broken, you must file a claim directly with the shipping carrier responsible for delivery.

View complete detailed shipping information here: Shipping Policies
Thank you for your understanding and support.

3. RESTOCKING FEE POLICY

All sales are final. Orders cannot be canceled, modified, refunded, discounted, exchanged, or transferred once submitted.
• Yeyeo Botanica processes orders as quickly and efficiently as possible based on product availability and order volume. Please allow up to 7 business days for order processing.
• Questions or concerns regarding a received online order must be submitted in writing within 48 hours of delivery to: orders@yeyeo.com
• For general order questions, please email orders@yeyeo.com and include your full name and order number for faster assistance.
• Our checkout system is automated. All coupon codes, discounts, and promotional offers must be applied before completing checkout. It is the customer’s responsibility to ensure that all discounts are entered before payment submission.
• Mystical and spiritual products are sold as curios and for private entertainment purposes only.
• We do not provide free custom instructions for product use, as products may be used in different ways based on spiritual tradition, personal practice, and individual needs.

https://www.usps.com/help/claims.htm

4. SHIPPING & HANDLING POLICIES

Yeyeo Botanica currently ships to the following locations for 2026:

Continental United States, Alaska, Hawaii, Puerto Rico, Canada, and selected international countries.
• Please review our detailed Shipping Policies for additional shipping information.
• Orders are processed as quickly and efficiently as possible. Please allow approximately 4–7 business days for handling and processing, depending on order volume and the time your order was placed.
• We ship using the most economical and appropriate shipping service available to help ensure your purchase arrives safely.
• If you have any questions regarding your order, please email orders@yeyeo.com and include your order number for faster assistance.

5. PRODUCTS & AVAILABILITY:

We strive to keep the majority of our products in stock; however, please keep in mind that Yeyeo Botanica is a spiritual store offering many unique, specialty, and handmade items that may not always be readily available.
• Due to the nature of our products, supply and demand, and artisan production, we cannot guarantee 100% inventory availability at all times.
• Some items may sell out faster than inventory updates appear on our website.
• Please also be advised that certain products may become unavailable for extended periods of time.
• If an item in your order becomes unavailable during processing and no suitable substitute is available, a refund will be issued for that item, and the remainder of your order will still be shipped.

6. SUBSTITUTED ITEMS:

Yeyeo Botanica reserves the right to substitute products based on inventory availability.
• Substitutions will be made based on equal value to the amount paid, not necessarily on product size or exact form.
• Candles may be substituted with a larger or smaller size version, depending on current availability.
• Similar product substitutions may be made without prior notice when the replacement item is not drastically different from the original item ordered.
• Example: If Money Drawing Oil is sold out, a similar prosperity or money-drawing oil may be substituted.
• Example: If eucalyptus leaf is unavailable, eucalyptus powder may be substituted instead.
• Example: If two small colognes are unavailable, one larger size of the same cologne may be substituted.
• If an item is unavailable during order processing and no appropriate substitute is available, a refund will be issued for that item, and the remainder of the order will still be shipped.

7. APPOINTMENTS & SCHEDULING

Appointments are currently scheduled exclusively through the Yeyeo Botanica website. Our online booking system lets you schedule your appointment at any time.
• Please visit our Spiritual Readings page for complete information regarding services, scheduling, and policies.
• By registering for SMS updates, you agree to receive order notifications, account alerts, customer care messages, and promotional messages from Yeyeo Botanica. Message frequency varies. Message and data rates may apply.
• Text STOP at any time to unsubscribe.
• Text HELP for assistance.
• Consent to receive text messages is not a condition of purchase.
• Customer data is never sold or shared with third parties for promotional or marketing purposes.
• Mobile opt-in information and SMS consent are never shared with third parties under any circumstances.
• For assistance, please contact us at 973-623-1453 or services@yeyeo.com.
• Please review our Privacy Policy here: Privacy Policy