Store Policies

GENERAL STORE POLICIES

G1. All sales are final, no returns, exchanges or refunds will be issued by Yeyeo Botanica, store credit only at our discretion. **Exception-items that are expected to backordered/unavailable for a prolonged period of time, see below**

G2. Any questions, concerns or claims regarding an online order MUST BE made in writing via email to us within 5 business days upon receipt. Please email botanica@yeyeo.com with your name and order number. Please provide as much information as possible.

G3. In the event of an issue with an item alleged to be not as described:

A Store credit in the amount of the listed retail price or price paid will be issued towards a future purchase OR replacement item of equivalent value will be sent.

Yeyeo Botanica reserves the right to replace or substitute any items with one of equal value at our discretion.

G4. WE DO NOT GUARANTEE FRAGILE/GLASS ITEMS UNLESS ADDITIONAL INSURANCE IS PURCHASED. 

Please be advised that while we take every precaution to ensure your items arrive to you safely, we have no control over circumstances once the package leaves our store. 

We DO NOT guarantee, refund or replace broken candles or any other glass/fragile items until additional handling or insurance is purchased.

If an item arrives broken, you must file a claim directly with the carrier in question. 

G5. Orders that are returned for any reason(wrong address, undeliverable or any issue related to the address or delivery)  are subject to the following policy: 

• Returned orders can be resent, customer will be required to pay for the additional shipping cost. 
• Customers who do not wish to receive the order will be issued a refund minus a 15% restocking fee.
• Customers have 48 hours to respond or a refund will be issued minus the restocking fee. 

*** For packages sent with USPS Priority Mail, $50 insurance is already included with your shipping cost. You can file a claim directly with the USPS for reimbursement for broken/damaged items. You will need to take pictures of the broken/damaged item & also will need to show proof of purchase. For more information, please see the link below:

https://www.usps.com/help/claims.htm

Please contact us if you have any questions.

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SHIPPING & HANDLING POLICIES 

We currently ONLY ship to the Continental US, Alaska, Hawaii & Puerto Rico. We do our best to ship economically & quickly. 

While we do out best to get out orders quickly, please be advised that our handling time can be anywhere from 1-4 business days depending on when your order was placed( we are closed on sundays and major federal holidays), order size etc.

If you have any questions about your order, please email botanica@yeyeo.com or call the store any time.

** PLEASE NOTE-LOCAL/IN STORE PICK UP IS ONLY FOR CUSTOMERS WHO WILL BE PHYSICALLY PICKING UP THEIR ORDER AT OUR NEWARK NJ STORE!

Please do not choose this option if you live out of state or will not be picking up your order in person.

You will be sent an additional invoice to pay for the correct shipping charge. If we do not hear back from you in 48 hours, your order will be cancelled & your payment method refunded. 

PRODUCTS & AVAILABILITY:

We strive to have the majority of items in stock, however please keep in mind that we are a spiritual store, we carry unique items; some of which are not available fast. ( E.G handmade etc)

Due to the nature of the items we sell and due to supply and demand; we cannot guarantee 100% availability. There may be times where an item will sell out faster than what is updated on our website. 

Please also be advised that there may be times where items will be unavailable for a prolonged period of time. If this is the case, customers can elect to receive a refund on those items. 

Some items are subject to availability and we ship via the most economical but appropriate service so your purchase arrives to your safely.

Please see the following policies regarding backordered-substituted items:

1-You may elect to wait until all items are available and then shipped.

2-You may elect for us to send the available items immediately. The back stock items will ship separately once available.  ***PLEASE NOTE, IF YOU CHOOSE OPTION 2, THERE MAY BE AN ADDITIONAL SHIPPING CHARGE TO COVER THE COST OF THE 2ND SHIPMENT IF IT EXCEEDS THE SHIPPING ALREADY PAID***

3-You may elect to take a store credit to be used for a future purchase online or in store.

4-If only 1 or 2 items are out of stock out of an order, we will send the sold out items separately and send everything else we have in stock. 

5-Substitutions-Yeyeo Botanica may substitute items if:

• an item is sold out or backordered and is not expected in stock within a week or two.  
• If we have an item that is very similar or in just in a different format to the item that was ordered (EG ordered eucalyptus leaf but we send eucalyptus powder instead, ordered 2 two small colognes but we send the same one in a larger size)
• We may make substitutions without notification if the item(s) being substituted are not drastically different in order to keep customers from waiting too long for their orders.

6-Back ordered or prolonged unavailability items: While we do our best to avoid this, there will be times where certain items will be unavailable or on back order for a prolonged amount of time(prolonged meaning more than 1-2 weeks).

If this is the situation with an item ordered, the customer must decide if they wish to wait or if they would prefer us to issue a refund instead. If the customer chooses to wait for their item(s), we will ship it as soon as it arrives; however the customer must understand that we have no control over manufacturing delays or delays from the vendors. 

7-Yeyeo Botanica is not responsible for delays in fulfilling orders if we are waiting on information or a response from a customer. 

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DEPOSITS & PAYMENTS FOR WORK OR SERVICES

Deposits for work or services are to be made ONLY if the client is 100% they can commit to the work or service being requested. If you are unsure or have any questions or concerns, please DO NOT leave a deposit unless you are ready to continue.

Once a deposit is made, the following terms & conditions will apply which are NOT NEGOTIABLE.

1.Deposits are refundable with 7 days ONLY.

2.After the 14 day grace period, Client has 21 days to finish all payments.

3. If client elects not to continue the work/service, 50% of their deposit will made available to use as as store credit, remaining 50 % is forfeit. Client may use store credit for purchases or products at Yeyeo Botanica or another reading.

3.After 30 days, deposits/store credits not used will be forfeited & store credit will no longer be available.

APPOINTMENTS & SCHEDULING

1-Spiritual Readings on a walk in basis, please call the store for days and times as this may chance from week to week.

2-Specialty Readings such as Diloggun and Mini Life Readings are by appointment only. Please call the store to schedule these specific readings first.

2-All Appointments must be confirmed. We do our best to call the day before to confirm your appointment; however sometimes it may be busy and we not be able to.

If our staff cannot reach you to confirm your appointment or you do not call to confirm, it is automatically cancelled.

3-No Call/No Show-If you confirm an appointment but fail to appear without calling us or cancelling, you will not be given an appointment in the future. You must call the day you are interested in coming to see if there are any time slots available.

If you have any questions, please call us or email us directly. 

PICK UP SERVICE IS SUSPENDED UNTIL FURTHER NOTICE- 3/20/20

LOCAL/IN STORE PICK UP-NEW SERVICE 8/2017

We try to provide our clients valuable services as much as possible to thank them for their loyalty & patronage. We know how parking is in the downtown Newark area so this may be a service that is interesting or useful to our clients specifically. 

Starting this month, Yeyeo Botanica will be testing a In Store Pick Up Service. Customers can place their order online & for a small service fee, we will have your order ready to pick up the next day. 

*Please note that this is a trial/beta service being tested so we cannot guarantee 100% performance or accuracy at this time.*

Please see the following rules & guidelines:

• In Store Pickup will cost $3.95 per order.
• In Store Pick up orders will be ready the NEXT business day. Customers can also let us know if they wish to come on a different day. 
• Customers must give their Name & Order # in order to pick up their purchase. 
• If any items are sold out or back ordered, customers will be notified, customers can either take a substitute item of equal or lesser value or take a rain check/store credit.
• Orders are held for 5 days, after 5 days, items will be put back and not guaranteed to be available. 

View some of our videos from our youtube channel. Lots of quick but effective workings. To view all our videos, click here: Yeyeo Botanica on Youtube