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Copy of Shipping Information and Policies

SHIPPING & HANDLING POLICIES 

AS OF 1/1/2023:

Thank you for being our customer.

  • Order processing is currently delayed longer than expected at this time. Our staff is working as quickly as possible to fulfill your orders.
  • Orders are taking approximately 10-14 business days or longer at this time. This estimate is can be longer or shorter and is subject to change.

GENERAL POLICIES:

  • Regular Shipping Policies will not apply until further notice due to the ongoing impact of COVID-19.
  • Due to product availability, distribution delays and factors out of our control; we are not able to guarantee product availability or delivery time. 
  • Please inspect your package as soon as it arrives.
  • Customers have 48 hours to notify us of an issue with an order. Please email orders@yeyeo.com including your order number for faster service.
  • Items may go out of stock after purchasing. All out of stock items will automatically be substituted or refunded when the order is being processed.
  • We only ship via USPS at this time: Priority Mail or First Class. 
  • We do not offer expedited shipping or overnight shipping.
  • USPS, UPS and FedEx are experiencing delays due to volume. They may not update their online systems right away. If your tracking number does not show movement, please be patient, it can take 24-48 hours to be updated in their systems. 
  • Handling time during normal operations can be anywhere from 4-7 business day depending on when your order was placed and order size etc.
  • National disasters, acts of nature etc. will affect your order processing. 
  • We do not offer expedited shipping or overnight shipping.
  • Orders are processed Monday through Friday only, we do not process orders on weekends. 
  • Shipping is weight based. 
  • Free Shipping is offered on orders over $185.00 AND weighing less than 30 pounds. Orders that meet the minimum price but weigh over 30 pounds will be sent an invoice for the shipping cost.
  • Please note: Shipping Transit Times should not be confused with the order processing times.
  • Example: Priority Mail 2 Day Shipping means that when your order is dropped at USPS, it will on average take 2 days to reach you. This does not mean your order is being processed in 2 days.

LOST, MISSING ORDERS OR ORDERS NOT RECEIVED:

  • Any claims for a lost/missing package must be taken up with the mail carrier in question. We are not responsible for lost/missing, undelivered or returned orders; customers must contact the carrier in question to request investigation or file a claim. 
  • Once the order leaves our store, we do not have any control over what happens to the package.
  • Customers are responsible for ensuring the correct shipping information is entered at checkout. Yeyeo Botanica does not accept responsibility for problems due to wrong information entered such as missing apartment numbers, suite numbers etc. 
  • No refunds will be issued for lost/missing packages with tracking that shows package/items have been delivered.
  • Returned orders will be charged a 15% restocking if returned undeliverable or if customer chooses to cancel the order. 
  • For orders being re-sent, customer is responsible for the new shipping label cost. 

BROKEN/DAMAGED ITEMS:

  • While we take every precaution to ensure your items arrive to you safely, we have no control over circumstances once the package leaves our store.
  • We DO NOT guarantee, refund or replace broken items until additional handling or insurance is purchased.
  • If an item arrives broken/damaged, you must file a claim directly with the carrier in question UNLESS you purchased insurance with us on your order.
  • Insurance is now available for your order, read more here: Insurance 

For added security, Signature Confirmation is available and can be added to any order. 

*** For packages sent with USPS Priority Mail, $50 insurance is already included with your shipping cost. You can file a claim directly with USPS for reimbursement for damaged/missing items. You will need to take pictures of the damaged item(s) & also will need to show proof of purchase.***

For more information, please see the link below:

https://www.usps.com/help/claims.htm

INTERNATIONAL SHIPPING INFORMATION

 Areas where we ship as of January 1st 2022. Please note this can change, countries may be added or removed without notice:

  • Continental US
  • Alaska
  • Hawaii
  • Puerto Rico
  • US Virgin Islands
  • Canada
  • France
  • Germany
  • Ireland
  • Italy
  • United Kingdom
  • Luxembourg
  • Portugal
  • Spain
  • Sweden
  • Switzerland
  • Vatican City
  • Belgium
  • Denmark
  • Finland
  • Greece
  • Greenland
  • Iceland
  • Netherlands
  • Norway
  • Bermuda
  • Bahamas
  • Trinidad and Tobago
  • Australia
  • New Zealand

Please note:

  • International Customers are responsible for any and/or all Customs & Duties or any other related taxes or tariffs from their respective countries; including any brokerage fees or carrier based fees.
  • We will not declare orders as gifts and we do not take responsibility for the above mentioned items. 
  • International orders can take longer to arrive as we do not have control over international policies, please be aware before placing your order.
  • Yeyeo Botanica is not responsible for any return shipping fees, brokerage fees or the costs of return shipping. Customers are solely responsible for those fees. 

    **WE DO NOT GUARANTEE FRAGILE/GLASS ITEMS. YOU CAN PURCHASE ADDITIONAL INSURANCE AT CHECK OUT. 

    RESTOCKING FEE POLICY

    Orders that are returned for any reason (such as wrong address, undeliverable or any issue related to the address or delivery, delivery voluntarily refused by customer) OR customers who cancel their orders AFTER  24 hours are subject to the following policy: 

    • Returned orders can be resent, customer will be required to pay for the additional shipping cost. 
    • Customers who do not wish to have the order resent will be issued a refund minus a 15% restocking fee.
    • Customers have 48 hours to respond or a refund will be issued minus the restocking fee will be issued automatically. 
    • Orders that are cancelled after the 24 hour grace period will be refunded minus a 15% restocking fee.

    PRODUCTS & AVAILABILITY:

    We strive to have the majority of items in stock, however please keep in mind that we are a spiritual store. We carry unique items; some of which handmade or are not easily available. 

    Due to the nature of the items we sell, supply and demand; we are unable to guarantee 100% product availability. There may be times where an item will sell out faster than the system updates the quantities to our website. 

    We ship via the most economical but appropriate service so your purchase arrives to your safely.

    BACK ORDERED & SUBSTITUTED ITEMS

    • Customers have the option to accept a substitution or receive a refund.
    • We will make substitutions without notification if the item(s) being substituted are not drastically different. Example-money drawing oil ordered but we send money oil, ordered eucalyptus leaf but we send eucalyptus powder instead, ordered 2 two small colognes but we send the same one in a larger size.
    • You will automatically be issued a refund or substitution for out of stock items. 

    Please contact us if you have any questions via email at orders@yeyeo.com